IT SUPPORT ASSOCIATE
MARKHAM, ONTARIO, CANADA
Pacific Smoke International is Canada's largest and leading distributor of electronic vaporizers and award-winning e-liquids. Our goal is to help people nationwide quit smoking and make the switch to a safer alternative. We have achieved tremendous growth over the last four years and are seeking an IT Support Associate to join our Operation team. The IT Support Associate is a key member of the Operation team and will act as our primary contact to support our growing team with IT related issues and tasks.
JOB DESCRIPTION:
This role will be primarily responsible for maintaining existing network operating systems (Primarily Windows and small component of Mac), Windows Server 2012, virtual infrastructure, Office 365, Active Directory and common business applications in a dynamic and creative business environment.

This position will provide in-office helpdesk support for IT systems during normal business hours along with some after-hours support and maintenance. This individual will report to the Operation Manager. The ideal candidate will be a self-starter, detailed-oriented and personable with a team-player mindset and excellent customer service skills. Applicant must be accustomed to working in a fast-paced and fluid environment.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
  • Accountable for the administration, monitoring, maintenance, and deployment of corporate IT network.
  • Monitor and maintain company’s telecom and network connectivity, inclusive of mobile devices.
  • Maintain integrity of the network, server deployment, and security.
  • Support LANs, WANs, Wi-Fi, network segments, Internet, and intranet systems.
  • Mapping and updating the network topography, including names & locations of servers, routers, switches, and wall jacks.
  • Manage and update Active Directory, File Sharing and intrusion detection systems.
  • Communicate with management to implement, update, and manage network security service tools for network firewalls, VPN, and content control.
  • Administer software deployment, security updates and patches routinely and in a timely manner.
  • Effectively manage and maintain data backup.
  • Provide after-hours support for planned maintenance; perform on-call emergency support service and patching when required.
  • Administration and maintenance of workstations, monitors, printers, scanners, and various other standard peripherals.
  • Maintain current and accurate inventory of technology hardware, software and resources
  • Provide orientation to new users of existing technology.
  • Make recommendations about purchase of technology resources.
  • Required to provide some support outside of standard business hours.
  • Make recommendations about new technologies or software that will enhance client solutions.
  • Other work assigned by manager.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
  • 3+ years of helpdesk experience.
  • 3+ years of administration experience with Windows server 2012, SharePoint, Exchange 2013, Active Directory, MS Office Suite, Office365.
  • 3+ years of experience with Mac OS - Mavericks and Mountain Lion on iMacs and MacBook Pros.
  • 3+ years of experience with Storage Area Networks (SAN).
  • 3+ years of experience with virtual servers.
  • Experience with Ubiquity switches, APs, security gateway, and checkpoint firewall.
  • Trustworthy, Self-Motivated, Self-Starter with above average work ethic and demonstrated integrity.
  • Excellent Communication Skills (both written and oral in English).
  • Analytical Problem Solver; Detail Oriented/Organizer/Planner.
  • Self-Motivated/Team Oriented/Adaptable/Flexible.
  • Ability to work independently as well as part of a team.
  • Ability to communicate effectively verbally and via email with co-workers and management.
  • Patience in working with Users and Management.
  • Desires to learn new technologies and implement them successfully.
  • Effective hardware and software problem-solving abilities.
  • Respond to all telephone, e-mail and in-person queries in a professional and timely manner.
  • Able to find efficient solutions to ensure deadlines are met.
  • Ability to thrive in a fast-paced, rapidly changing work environment with many competing priorities.
  • Ability to work in a deadline-driven environment with minimal supervision.
  • High attention to detail and accountability in analytical assessments, but with the aptitude to maintain a big picture perspective.
  • Hard-working and committed to producing great end results.
JOB LOCATION(s):
  • Markham, Ontario, Canada
JOB TYPE:
  • Full-time
THE REWARDS:
  • Competitive total compensation package.
  • Ongoing learning and development opportunities.
  • Group Benefits Program.
  • Awards for top performers and employee tenure.
If this is the position you are looking for, please email

Write the position and your name in the subject header.
In order to be considered for this role, please attach your resume.


Thank you for your applications, only qualified applicants will be contacted.

Pacific Smoke international is an equal opportunity employer and encourages all qualified candidates to apply. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), we are committed to providing accommodations for people with disabilities to support their participation in all aspects of the recruitment and selection process.